Let's talk about your privacy.
This Privacy Policy describes the policies and procedures of Just Say Hey (“we”, “our” or “us”) regarding the collection, use, and disclosure of your information on www.justsayhey.net (the “Site”) and the services, features, content, or applications we offer (together with the Site, the “Services”).
We receive information about you from various sources, including: (i) when you register for the Services through your user account (your “Account”); (ii) through your use of the Services; and (iii) from third parties. This Privacy Policy also explains how we handle information relating to users under the age of 16.
All defined terms not otherwise defined in this Privacy Policy shall have the meanings given to them in our Terms of Service.
1. What does this policy cover?
This Privacy Policy covers our handling of personal information (“Personal Data”) that we gather when you are accessing or using our Services. “Personal Data” means any information that can be used to identify a person. This policy also describes your rights and choices regarding your Personal Data.
It does not cover the practices of third parties that we do not own or control, including other websites you may access via links from our Site. We encourage you to review the privacy policies of any third-party services you use.
2. Users under 16
We do not knowingly collect or allow registration of Personal Data from individuals under the age of 16. If you are under 16, please do not create an account. Instead, your parent or legal guardian must register and manage the account on your behalf. Children may then access course content through a parent- or guardian-managed account.
If we learn that we have collected personal information from someone under 16 without appropriate parental consent, we will delete that information promptly. If you believe a minor has registered independently, please contact us at hello@justsayhey.net.
Personal Data we collect
We collect Personal Data in several ways:
Information you provide directly:
When you register or use our Services, you may provide us with Personal Data including:
Your first and last name
Email address
Billing address and/or country of residence
Information submitted via forms, emails or customer support requests
Course activity or progress
Information from third-party services:
If you interact with third-party services (e.g., social media or payment providers), they may send us information such as:
Your public profile
Email address
Location or device metadata
Purchase data (via Stripe or other processors)
Information automatically collected:
We use cookies and analytics tools to collect technical data including:
IP address
Device and browser type
Pages visited
Clickstream behaviour
Time spent on our Site
Course progress or downloads
We may combine this information with other data we hold to provide a better user experience.
4. Cookies and tracking technologies
We use cookies, pixels, and similar technologies to:
Keep you logged in
Save your preferences
Analyse site usage
Deliver targeted marketing
You can disable cookies via your browser settings, but this may limit some functionality of the Services.
5. How we use your Personal Data
We use your Personal Data to:
Provide access to our Services
Deliver course content
Process payments
Send email updates, confirmations, and customer support replies
Improve and personalise your experience
Comply with legal obligations
Prevent fraud or unauthorised access
Market our products (you may opt out at any time)
6. Sharing your Personal Data
We only share Personal Data with:
Service providers (e.g., Stripe, Google Analytics, hosting providers)
Legal authorities when required by law
Third parties you authorise us to work with
Purchasers, in the event of a business sale or restructure
We do not sell your Personal Data to third parties.
7. Data security and storage
We use industry-standard technical and organisational measures to protect your Personal Data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your data may be stored or processed on servers outside Australia, including in the United States or Europe, where privacy laws may differ. By using our Services, you consent to such transfers.
8. How long we keep your data
We retain your Personal Data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements. When we no longer require your data, we securely destroy or anonymise it.
9. Your privacy rights (including GDPR)
If you are located in the European Union, UK, or other jurisdictions with privacy rights, you may have the right to:
Access your Personal Data
Request correction or deletion
Object to or restrict processing
Withdraw consent
Request data portability
Lodge a complaint with a data protection authority
To exercise any of these rights, email us at hello@justsayhey.net. We will respond in accordance with applicable laws.
10. Email communications
By registering for our Services, you consent to receive service-related emails. You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.
11. Third-party services
We are not responsible for the privacy practices of third parties whose services or links may appear on our Site. Please review their privacy policies before submitting your Personal Data to them.
12. Changes to this policy
We may update this Privacy Policy occasionally. We will notify you of material changes by posting a notice on our Site or contacting you directly. Continued use of the Services after changes are made constitutes acceptance of the updated policy.
13. Contact details
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Data, please contact:
Just Say Hey
Email: hello@justsayhey.net
ABN: 40 813 568 983
Location: Western Australia
Effective date: 9 July 2025